Privacy Policy

Last Updated: July 7, 2026

1. Introduction

At Mina, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and web application (collectively, the "Service").

The data controller is Mina SAS, 5 place d'Italie, 75013 Paris, France (RCS Paris 988 572 335). For any question about your data, you can contact us at hello@getmina.co.

2. Information We Collect

Personal Information: When you register for an account, we collect your name, email address, and other information you provide during the registration process.

Usage Data: We collect data about how you interact with our Service, including your study habits, test results, and progress through the learning materials.

Voice Data: When you use voice features such as Kaiwa conversations or oral exercises, we process the audio from your microphone to provide real-time practice and feedback.

Payment Data: When you subscribe, payment is processed by our payment provider. We do not store your full card details on our servers.

Device Information: We may collect information about your device, including IP address, operating system, browser type, and device identifiers.

3. How We Use Your Information and Legal Bases

We process your personal data for the following purposes, each with its legal basis under the GDPR:

  • Provide, maintain, and improve the Service, including adaptive lessons and personalized practice (basis: performance of our contract with you)
  • Process transactions and manage your subscription (basis: performance of the contract)
  • Send you service-related communications (basis: performance of the contract or our legitimate interest)
  • Analyze usage to improve the Service and measure audience (basis: your consent or our legitimate interest)
  • Ensure security and prevent fraud and unauthorized access (basis: our legitimate interest and legal obligations)

4. Data Sharing and Sub-processors

We do not sell your personal information. We share data only with trusted service providers (sub-processors) who process it on our behalf, including:

  • Payment processing (Stripe)
  • Product analytics (Mixpanel)
  • Error monitoring (Sentry)
  • Voice conversation technology (ElevenLabs)
  • Transactional emails
  • Cloud hosting and infrastructure

We may also disclose information to legal authorities when required by law or to protect our rights.

Some of these providers are located outside the European Union. In that case, transfers are governed by appropriate safeguards such as the European Commission's Standard Contractual Clauses.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration.

However, no method of transmission over the Internet or electronic storage is fully secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your personal data only as long as necessary for the purposes described above:

  • Account and learning data: for the lifetime of your account, then deleted or anonymized within 12 months after account closure.
  • Billing records: retained for 10 years as required by French accounting law.
  • Technical logs: up to 12 months.

7. Cookies and Audience Measurement

We use a small number of cookies and similar technologies: those strictly necessary to run the Service (for example to keep you logged in or remember your language), and, subject to your consent, analytics tools to measure audience and improve the Service. You can manage your preferences at any time through your browser settings.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to our processing of your information
  • Request portability of your information
  • Withdraw consent at any time

To exercise these rights, contact us at hello@getmina.co. If you are located in the EU, you also have the right to lodge a complaint with your supervisory authority. In France, this is the CNIL (www.cnil.fr).

9. Children's Privacy

Our Service is not directed to children under the age of 15, and we do not knowingly collect personal information from children under 15 without parental consent.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@getmina.co.

Mina studying